I have been a stairlift engineer for over 21 years and I am a dealer for
Acorn and I would not fit any other Stairlift.Acorns are the most reliable
stairlift currently on the market.

I have worked on all the major stairlift brands going back 21 years and the
current Acorn Slimline Stairlift is the best on the market for reliability
and easy to work on coming from an engineers perspective. I now rum my own
company and would not install any other brand whether that be a straight or
curved stairlift. Any person who is knowledgeable about stairlifts would
say the same thing. My opinion is totally unbiased!

I don’t fully understand why there would be such a video made, not unless
this is by a competitor of Acorn. I find it incredible. My parents have had
two stair lifts installed, one indoor and one outdoor, without a single
hitch. The neighbours were so impressed that they also got one installed.
The turn around for the installation was all within a week of making the
call. Although the neighbour had an issue with their lift, it was rectified
within 24 hours and was the neighbours fault for turning the rail off at
the socket. Overall my parents are very happy and thats what matters.

Quote: ‘Acorn Lifts are junk with salepeople that will sell you one for
whatever they think they can get from you. People have been sold these from
$3500 to……$ 8000. So beware’

Is it possible that the issue is NOT with the product, but salepeople? I
write this on the basis that the product has been called ‘junk’ without the
benefit of substantiation, but then there’s some sort of substantiation
regarding salespeople. In the UK a curved stairlift will cost twice as
much, if not more than a straight stairlift, so would the figures provided
be for both products? If so, then such should be provided clarification.

I am employed by a small local lift company in Lancashire, UK. As well as
installing, repairing and servicing passenger lifts, goods lifts,
dumbwaiters, platform lifts – in fact any lift – the company I’m employed
by install, repair and service Acorn stairlifts, but the Brooks version
which is only different from the Acorn in so far as it is a different
colour.

I also repair and service numerous other makes of stairlifts.

Customers do voice issues regarding aggressive marketing, especially on the
subject of post sale extended warranty offers, but I have never heard a
single customer complain about the quality of the stairlift – it does what
Acorn says it will do.

Regarding breakdowns. Such are normally as a consequence of an item being
dropped onto the rail and such goes underneath the carriage and causes a
malfunction. Rarely do I have issues with the Printed Circuit
Board/battery charging system, but such does occur.

Regarding repair cost. Customers pay by the hour… The Acorn/Brooks is a
stairlift that is very maintenance-friendly. I can strip one down into its
component form and put back together within the time it takes my wife to
cook a roast meal.
And, on out-of-town Acorn/Brooks call-outs, I put a complete carriage in my
van so I know, even if the circuit board has developed a fault, I will not
leave a customer stranded without the use of a stairlift.

PS Prior to Christmas I went to a retail store o purchase new lights for
the family Christmas tree. The sales person asked if I wanted to purchase
an extended warranty. The cost of such was a third of the new Christmas
tree lights. I declined on the basis of an electrical item that was only
used once a year did not seem to merit such, but the sales person tried.

PPS When customer’s of the company I’m employed by ask for advice regarding
an extended warranty I simply say I would advise my mother to put £2 per
week into a tin… And if the stairlift did not break down in 5 years then
use the money to have an holiday!